If you applied for an immigration benefit and did not receive the document you were expecting, you can send us an inquiry using E-request. NOTE: Do not submit an inquiry if your case was just recently approved. Please allow about 60 days to receive your document. You can check the status of your case using the Manage Your Case Tool. If Manage Your Case Tool indicates that the card was mailed, you will be given a U.S. Postal Service tracking number.
Email your questions regarding your case if you believe it is taking longer than expected, or you did not receive a notice or card or document in the mail. Or you can send us an email about any typographical errors.
USCIS appointments are free. If you know of anyone selling an appointment, call the USCIS National Customer Service Center at (800) 375-5283.
Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects.
The offices are small. Only the people who need to attend should come. Bring a translator if you need someone to help with translation.
Please come 15 minutes early before your time to go through the security checkpoint and check in. Do not come earlier than 15 minutes. If you are late, your appointment will be cancelled and you will have to reschedule.
AUTHORITIES: The Immigration and Nationality Act, as amended, 8 U.S.C. §§ 1101, 1103, 1201, and 1255 authorizes USCIS to collect the information to schedule an appointment.
PURPOSE: The primary purpose for providing the requested information is to schedule an appointment with a USCIS office. USCIS may contact you through email to complete a voluntary survey or participate in a voluntary focus group about your customer service experiences.
DISCLOSURE: The information you provide is voluntary. However, if you do not provide the requested information, you may not be able to successfully schedule an appointment. Participation in a survey or focus group is voluntary.
ROUTINE USES: The information will be used by and disclosed to DHS personnel and contractors who need the information. Additionally, DHS may share the information with other federal, state, local government agencies and authorized organizations in accordance with approved routine uses, as described in the associated published system of records notices DHS-USCIS-007 - Benefits Information System, which can be found at www.dhs.gov/privacy. The information may also be made available, as appropriate for law enforcement purposes when relevant to civil, criminal, or regulatory investigations or prosecutions.
The United States Citizenship and Immigration Service (USCIS), a component of the Department of Homeland Security (DHS), is committed to making its electronic and information technologies accessible to individuals with disabilities by meeting or exceeding the requirements of Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. Section 508 is a federal law that requires agencies to provide individuals with disabilities equal access to electronic information and data comparable to those who do not have disabilities, unless an undue burden would be imposed on the agency. The Section 508 standards are the technical requirements and criteria that are used to measure conformance within this law. More information on Section 508 and the technical standards can be found at www.section508.gov.
If you have feedback or concerns related to the accessibility of any content on this website, please contact the webmaster via email at email@example.com. If applicable, please include the web address or URL and the specific problems you have encountered. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov.
If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov.
Burden Disclosure Notice An agency may not conduct or sponsor an information collection, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. The public reporting burden for this collection of information is estimated at 6 minutes per response, including the time for reviewing instructions and completing and submitting the information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: U.S. Citizenship and Immigration Services, Office of Policy and Strategy, Regulatory Coordination Division, 20 Massachusetts Avenue, N.W., Washington, DC 20529. OMB No. 1615-0113. Do not mail your application to this address.
OMB Control Number: 1615-0113
Expiration Date: 04-30-2019
You are about to access a Department of Homeland Security (DHS) computer system. This computer system and data therein are property of the U.S. government and provided for official U.S. government information and use. There is no expectation of privacy when you use this computer system. The use of a password or any other security measure does not establish an expectation of privacy. By using this system, you consent to the terms set forth in this notice. You may not process classified national security information on this computer system. Access to this system is restricted to authorized users only. Unauthorized access, use, or modification of this system or of data contained herein, or in transit to/from this system, may constitute a violation of section 1030 of title 18 of the U.S. Code and other criminal laws. Anyone who accesses a federal computer system without authorization or exceeds access authority, or obtains, alters, damages, destroys, or discloses information, or prevents authorized use of information on the computer system, may be subject to penalties, fines or imprisonment. This computer system and any related equipment is subject to monitoring for administrative oversight, law enforcement, criminal investigative purposes, inquiries into alleged wrongdoing or misuse, and to ensure proper performance of applicable security features and procedures. DHS may conduct monitoring activities without further notice.